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Hotel Management
[Service actual combat] the guest is more important
Recently, suzhou Chinese meal increased even locksmith two competitor again- - × × chicken and × × chicken, they give birth to enthusiasm grand with delicate food, easy environment, good service. This makes I also...
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Case is analysed - financial department 1
Case: : Mr Wang Lin enters 808 rooms at 18 days, this guest is to use the credit card of industrial and commercial bank to pay fee, did 1000 yuan into the member that silver closes when living beforehand accr...
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[Hotel case] pensile ensign also this lawfully
3 consumer give out to hotel of some concerning foreign affairs or foreign nationals eat, when preparation leaves a public house, the store division of banner of Special Administrative Region of the pensile Chinese ens...
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The innovation that always stops ceaselessly
1956, because of the film " railroad guerrilla " and lakefront of famed Shandong small hill is built had a hotel. After 50 years, guesthouse of small hill lake has become the SamSung class hotel of type of a gardens, p...
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[Analysis] take a guest seriously " beg a balance " state of mind
Some day of dusk, group of tourism of one Hong Kong ended " Guangzhou swims one day " , returned staying restaurant. However, be less than ten minutes, a of tourism group middleaged female the leader of a sports team c...
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In hotel is first-class case 9- - the service challenge of 20 newspaper
项目 3月17日晚22:40,饭店常客赵先生来到饭店大堂,找到当班大堂副理纪彩华,请求帮助。经询问得知,原来他们公司在当天的郑州晚报上登了一条重要启事,公司原定购买20份,分发给一些公司重要客户,以便让他们及时了解这一重要信息,...
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Seek airline ticket owner of lost property
A day morning, zhangzhou is clearing some hotel clerk is young weeks when some guest room is wholesome, discovered 50 Xiamen flew to 15 ∶ a piece that day inside the chipboard interlining that discards in a piece of g...
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Quality management design is first
"I just live two days, how to receive me so much money ah? Make a mistake? " aloud of small Guo of the member that one face receives silver questioningly to total stage asks a middleaged male customer. Face o...
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